Sarah Champain
Driving License
Nantes (44000) France
Employed
Just looking around
Currently in Nantes working for Doctolib, as Senior Product Manager to optimize Salesforce for our salespeople.
Before that, I contributed to various international projects on Salesforce or in CRM in Munich where I stayed six years.
With a strong international backgroun, working in projects in English, German and French, I am graduated with a master degree in management/marketing.
Before that, I contributed to various international projects on Salesforce or in CRM in Munich where I stayed six years.
With a strong international backgroun, working in projects in English, German and French, I am graduated with a master degree in management/marketing.
CRM Senior Consultant
Impulsion Consulting GmbH (Buljan & Partners GmbH)
November 2014
to March 2020
Full-time
Munich
Germany
- Project in the automotive industry (01/2018- 03/2020)
Business support for retail / wholesale integration of CRM systems
- Creation of Business proposal to improve data synchronization and 360° view on customer between retail CRM systems and wholesale CRM systems for 6 markets: Switzerland, France, Benelux, Italy.
- Business Lead on the scope Lead Management to specify and integrate new features matching user's needs.
.
- Creation of Business proposal to improve data synchronization and 360° view on customer between retail CRM systems and wholesale CRM systems for 6 markets: Switzerland, France, Benelux, Italy.
- Project in the automotive industry (08/2017 - 03/2020)
Implementation of CRM Blueprint for the region North Africa, Middle East and Eastern Europe.
- Creation of CRM Blueprint and guidelines
- Implementation of CRM measures for both the wholesale and retail business and reporting tool to steer the sales funnel.
- Execution of on-site workshops
- Rollout support for Morocco and Tunisia
.
- Creation of CRM Blueprint and guidelines
- Agile Project in the automotive industry (04/2017 – 12/2017)
Business support for Lead and Opportunity Management processes and for Customer Care processes (CIC). Creation of Use cases/user stories for the implementation of a CRM System prototype with Salesforce for 3 pilot markets: Germany, France and Belgium.
. - Project in the automotive industry (02/2017
- 03/2017)
Definition of Sales and CRM business requirements and processes for the implementation of a new CRM system
.
- 03/2017)
- Project in the automotive industry (11/2014 - 01/2017)
Customer assistance and support in establishing Microsoft Dynamics CRM in emerging markets in Europe and Asia
- Rollout Management and follow-up for markets (Russia, Ireland, Portugal and East Europe markets)
- Preparation and Execution of Workshops
- Evaluation of the objectives: business, IT and CRM strategy
- Formalization of market requirements
- Change Management
- Data Migration
- Users Training (CRM Team, CIC Sales & Marketing, CIC Customer Service)
- Preparation of users manual
- Test Management (System Testing, Release Testing, End-User Testing)
- Operational Support
- Monitoring activities
- Rollout Management and follow-up for markets (Russia, Ireland, Portugal and East Europe markets)
Company Description
Buljan & Partners Consulting is a leading international consulting company for Customer Centric Management (CCM) and Customer Relationship Management (CRM). B&P supports customers in the definition and implementation of customer-centric business strategies and processes.