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Sarah Champain

Senior Product Manager CRM
French German

Driving License
Nantes (44000) France
Employed Just looking around
Contact me
Currently in Nantes working for Doctolib, as Senior Product Manager to optimize Salesforce for our salespeople.
Before that, I contributed to various international projects on Salesforce or in CRM in Munich where I stayed six years.
With a strong international backgroun, working in projects in English, German and French, I am graduated with a master degree in management/marketing.
Home Experiences Education Skills Interests
Download my PDF resume
Experiences
  • Within the Sales Performance team, I contribute to the optimization of Salesforce to better suit the needs of Doctolib sales representatives, especially on the scope selling/billing.

    • Roadmap and project management
    • Preparation and animation of workshops
    • Drafting functional and technical documentation
    • Test management
Company Description
Founded in 2013, Doctolib is one of the largest eHealth companies in Europe.

We have 2 missions since day one :
  • make our healthcare systems more human, efficient and connected
  • build a company of several thousand people sharing the same humanist values

Doctolib offers doctors and hospitals a software solution with a full-range of services to improve the efficiency of their organization, provide their patients with a new high-end experience, grow their activity and develop their cooperation with other doctors.

Doctolib provides patients with a complete service to find a nearby doctor and hospital, book appointments online 24/7 and manage medical bookings.
Company website
https://www.doctolib.fr/
  • Project in the agricultural industry (05/2020 – 03/2021)
    Business responsible for the implementation of Salesforce for sales processes
    • Preparation and Execution of online Workshops
    • Formalization of customer requirements
    • Creation of business proposal
    • Creation of Use Cases/User Stories
    • Testing
    • Configuration and setup
    • User training and creation of training documents
      .
  • Project in the agricultural industry (02/2021 - 03/2021)
    • Scoping project, conducting fifteen interviews in French, English and German to discover paint points related to the use of the CRM tool.
    • Drafting strategic document and conducting restitution workshop with potential improvments to optimize the use of Salesforce.
Company Description
Hardis Group is a digital services company and also operates in other activities such as consulting and software vendor.
Company website
http://www.hardis-group.com
  • Project in the automotive industry (01/2018- 03/2020)
    Business support for retail / wholesale integration of CRM systems
    • Creation of Business proposal to improve data synchronization and 360° view on customer between retail CRM systems and wholesale CRM systems for 6 markets: Switzerland, France, Benelux, Italy.
    • Business Lead on the scope Lead Management to specify and integrate new features matching user's needs.
      .
  • Project in the automotive industry (08/2017 - 03/2020)
    Implementation of CRM Blueprint for the region North Africa, Middle East and Eastern Europe.
    • Creation of CRM Blueprint and guidelines
    • Implementation of CRM measures for both the wholesale and retail business and reporting tool to steer the sales funnel.
    • Execution of on-site workshops
    • Rollout support for Morocco and Tunisia
      .
  • Agile Project in the automotive industry (04/2017 – 12/2017)
    Business support for Lead and Opportunity Management processes and for Customer Care processes (CIC). Creation of Use cases/user stories for the implementation of a CRM System prototype with Salesforce for 3 pilot markets: Germany, France and Belgium.
    .
  • Project in the automotive industry (02/2017
    • 03/2017)
      Definition of Sales and CRM business requirements and processes for the implementation of a new CRM system
      .
  • Project in the automotive industry (11/2014 - 01/2017)
    Customer assistance and support in establishing Microsoft Dynamics CRM in emerging markets in Europe and Asia
    • Rollout Management and follow-up for markets (Russia, Ireland, Portugal and East Europe markets)
    • Preparation and Execution of Workshops
    • Evaluation of the objectives: business, IT and CRM strategy
    • Formalization of market requirements
    • Change Management
    • Data Migration
    • Users Training (CRM Team, CIC Sales & Marketing, CIC Customer Service)
    • Preparation of users manual
    • Test Management (System Testing, Release Testing, End-User Testing)
    • Operational Support
    • Monitoring activities
Company Description
Buljan & Partners Consulting is a leading international consulting company for Customer Centric Management (CCM) and Customer Relationship Management (CRM). B&P supports customers in the definition and implementation of customer-centric business strategies and processes.
  • Operational support in the areas of display, affiliate marketing and SEO
  • SEO: Content Writing and Translation
  • Assistance in the preparation of the exhibition dmexco
  • Production of presentations and reports
  • Reporting and Web Analysis
Company Description
Nayoki is an online marketing agency specialized in data generation and performance marketing for well-known national and international companies mainly from the Fashion-Beauty-Lifestyle sectors.
Company website
http://nayoki.com/
  • Development of a market segmentation (Behavior oriented)
  • Data mining and data analysis
  • Support of direct marketing : segmentation and targeting
  • Optimization of prospectus distribution
Company Description
Triskalia is an agricultural cooperative divided into 3 areas: agriculture, food processing and sales/distribution. With 4800 employees and 16000 farmer members, the main goal of the cooperative is to ensure that farms in its region remain profitable.
Company website
http://www.triskalia.fr/
  • Strategic analysis for Russia (market and competition)
  • Preparation of competition profiles for the BU profile
  • Preparation of planning documents
  • Internal/External presentation of work results
Company Description
Airbus Defence and Space is a division of Airbus Group responsible for defence and aerospace, telecommunication and electronics products.
Company website
http://www.airbus.com/
  • Competitor analysis
  • Assistant for market development in Latin America
  • Workshops organisation
  • Strategic corporate planning (Excel working)
  • Production of PTT-Report and PTT-Presentation
Company Description
Bosch Packaging Technology is a leading supplier for complete systems for packaging and process technology. In 16 countries worldwide the company develops, produces and distributes modules and systems for the pharmaceutical, confectionery, and cosmetics industries, as well as other food and non-food industries.
Company website
http://www.boschpackaging.com/
  • Conception of the corporate design
  • Organization of a photo challenge
  • Creation of a customer-card
  • Photo-editing
Company Description
AKENA Vérandas is the first French manufacturer of porches. The company accounts 30 years of experience, and 100 000 realizations. AKENA also sponsors a boat in Vendée Globe.
Company website
http://www.akenaverandas.com
  • Customer relations
  • Order management and shelf-stocking
Company Description
Exploralia is a store that distributes artisanal and hand-made products from the whole world, mainly Asia.
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